Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you.
Orders are not processed on weekends and holidays. Products ship within 1-3 business days. During Sales/promotions, processing times may take up to 7 business days for orders to process. Processing times for wigs can take up to 25 business days. Any changes to orders after it is placed will incur an additional administration fee of $10.
Terms of payment are always 100% upfront. We accept most major credit cards. As soon as you place an order online, your credit card will be charged. Credit card fraud and theft of our merchandise will be lead to prosecution to the fullest extent of the law.
Your billing and shipping address must match in order to complete a transaction on this site. DeeLuxe Hair Extensions reserves the right to request additional payment and shipping verification after an order is submitted.
All orders within the US are shipped via FEDEX with receipt confirmation and insurance. It takes approximately 2-3 business days for orders to be delivered. Packages shipped to a PO BOX will be shipped via USPS only. Overnight option to a PO BOX takes up to 2 business days for delivery. Orders would be shipped once payment is confirmed and cleared. International orders typically take up to10 business days for delivery and are shipped via FedEx. DeeLuxe Hair Extensions reserves the right to change the delivery method specified on this website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order.
Refund and Exchange Policy
Wigs, closures and frontals are FINAL SALE. May not be returned or exchanged.
All sales are FINAL and there are NO refunds allowed due to the exclusive nature and high appeal of our products. Customers are advised to complete exchange requests within 7 days of receipt in order to qualify for an exchange. Any exchange request not received within the specific time frame will be disqualified. The product must be sent back in the original condition(resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored, altered in any way(Original ties must remain in tact as it was received by the customer). Send your Exchanged item(s) including your first name, last name, phone number, your exchange request and original receipt to:
DeeLuxe Hair Extensions
6260 Mathews Drive
Lithonia, GA 30058
Once received and determined to be in resealable form, a store credit would be issued. If the item was purchased during a promotion that has ended, the exchanged/store credit item would not qualify for the promotion in question.
NOTE: DUE TO THE DELICATE NATURE OF LACE CLOSURES, LACE FRONTAL & FULL LACE WIGS THEY CAN NOT BE EXCHANGED OR REPLACED.
NOTE: DUE TO THE DELICATE NATURE OF LACE CLOSURES, LACE FRONTAL & FULL LACE WIGS THEY CAN NOT BE EXCHANGED OR REPLACED. Limitation of Liability
Errors and Shipment Delays
We will not be responsible for shipment delays due to weather or other natural or environmental factors, we will try our best to ship out products at the specified timeframe promised. However, we advise that you place your order far in advance to allow for unplanned delays. All shipping errors must be reported 3 business days of the date of delivery. Once confirmed that an incorrect item was sent, we reserve the right to resend the correct product or refund your money. However, the incorrect products must be returned to our office prior to re-shipping of products.
All international customers are required to submit a signed credit card authorization form complete with supporting documents. Once you’ve placed your order you will be contacted by Customer Service to provide this information.
International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer’s responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.