Shipping and Returns

Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you. 

Order Processing

Orders are not processed on weekends and holidays. Products ship within 1-3 business days.  During Sales/promotions, processing times may take up to 7 business days for orders to process.  Processing times for wigs can take up to 25 business days.  Any changes to orders after it is placed will incur an additional administration fee of $10.

Payment Terms

Terms of payment are always 100% upfront. We accept most major credit cards. As soon as you place an order online, your credit card will be charged. Credit card fraud and theft of our merchandise will be lead to prosecution to the fullest extent of the law.

Your billing and shipping address must match in order to complete a transaction on this site. DeeLuxe Hair Extensions reserves the right to request additional payment and shipping verification after an order is submitted.

Shipping Policy

All orders within the US are shipped via FEDEX with receipt confirmation and insurance. It takes approximately 2-3 business days for orders to be delivered.  Packages shipped to a PO BOX will be shipped via USPS only. Overnight option to a PO BOX takes up to 2 business days for delivery.  Orders would be shipped once payment is confirmed and cleared. International orders typically take up to10 business days for delivery and are shipped via FedEx. DeeLuxe Hair Extensions reserves the right to change the delivery method specified on this website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order.

Refund and Exchange Policy

Wigs, closures and frontals are FINAL SALE. May not be returned or exchanged.

All sales are FINAL and there are NO refunds allowed due to the exclusive nature and high appeal of our products. Customers are advised to complete exchange requests within 7 days of receipt in order to qualify for an exchange. Any exchange request not received within the specific time frame will be disqualified. The product must be sent back in the original condition(resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored, altered in any way(Original ties must remain in tact as it was received by the customer). Send your Exchanged item(s) including your first name, last name, phone number, your exchange request and original receipt to:

DeeLuxe Hair Extensions

6260 Mathews Drive

Lithonia, GA 30058

For your protection, we suggest that all exchanges be sent back to us through a traceable postal carrier with signature. We are not responsible for lost items in transit, All Sales are Final on clearance and sale items. No exchanges or returns will be accepted. The customer is responsible for all return freights in a product exchange transactions.

Once received and determined to be in resealable form, a store credit would be issued.  If the item was purchased during a promotion that has ended, the exchanged/store credit item would not qualify for the promotion in question.

NOTE: DUE TO THE DELICATE NATURE OF LACE CLOSURES, LACE FRONTAL & FULL LACE WIGS THEY CAN NOT BE EXCHANGED OR REPLACED. 

Replacements

We take great pride in our product and it is 100% guaranteed. Contact customer service at info@deeluxehairextensions.com to report any return requests. Reports must be made within 14 days of receiving your DeeLuxe Hair. Since natural hair is reactive to a simple wash and deep conditioning, product issues or concerns can often easily be remedied by implementing a simple care regimen. Although no refunds are permitted we will address the quality issue at once. A Customer Service Representative will provide the customer with instructions for the return of ALL of the product in question. Note that perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS this policy. If DeeLuxe Hair Extensions verifies and agrees that the product is defective in any way, DeeLuxe Hair Extensions will then exchange or replace the item.
If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. DeeLuxe Hair Extensions will cover the cost of shipping the exchanged/new item back to the customer if priority shipping is selected. If DeeLuxe Hair does not validate the product defect issue, we will return the item in question to the customer at our expense (via priority mail) without an exchange of product.

NOTE: DUE TO THE DELICATE NATURE OF LACE CLOSURES, LACE FRONTAL & FULL LACE WIGS THEY CAN NOT BE EXCHANGED OR REPLACED. Limitation of Liability

DeeLuxe Hair Extensions, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. DeeLuxe Hair Extensions will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products. DeeLuxe Hair Extensions is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, DeeLuxe Hair Extensions LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.

Shipping Policy

All orders are shipped via FEDEX with receipt confirmation and insurance. It takes approximately 3-4 business days for orders to be delivered after the order processing timeframe for the product in question. Orders would be shipped once payment is confirmed and cleared. International orders typically take approximately 10 business days for delivery and shipped via FEDEX as well, unless otherwise stated by the customer. DeeLuxe Hair reserves the right to change the delivery method specified on this website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order.If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please call us immediately at (228)235-6058. We will contact FEDEX right away and initiate a trace for your package and have them start an investigation. If it is determined that your shipment has been lost, a replacement will be sent.

Errors and Shipment Delays
We will not be responsible for shipment delays due to weather or other natural or environmental factors, we will try our best to ship out products at the specified timeframe promised. However, we advise that you place your order far in advance to allow for unplanned delays. All shipping errors must be reported 3 business days of the date of delivery. Once confirmed that an incorrect item was sent, we reserve the right to resend the correct product or refund your money. However, the incorrect products must be returned to our office prior to re-shipping of products.

International Shipments
All international customers are required to submit a signed credit card authorization form complete with supporting documents. Once you’ve placed your order you will be contacted by Customer Service to provide this information.

International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer’s responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.